Ken’s 20 years of experience as a communicator has provided him with an unparalleled range of practical experience in communication, presentation and negotiation. Recognised internationally as a key proponent of the art of communication, Ken’s clients include companies and executives in:
• North America (USA, Canada and Mexico)
• Europe and United Kingdom
• Africa
• Asia
• Middle East
• Australia
Ken’s speciality is the use of the psychological elements of language, and their interface with emotions, to create a unique experience for Customer Service, Relationship Management, Public Information and Marketing or simply to “get your message across in the best possible way”.
Ken’s key functions as a communicator include:
• Customer Communication Coaching – learning to present your message in a style which will have the greatest possible on your target
• Cross-Cultural Coaching – both for Company-to-Company and Company-to-Client
• Communication Cultures – the development of internal and external communication cultures based on concepts, principles and processes which can be monitored by well defined, reliable metrics
• Service Delivery Audits – generally designed for the hospitality industry, airlines and retail sales sectors these audits are based on the concept that the difference between being good and being great is usually a result of attention to detail
• Team Building and Motivation – improving team dynamics, encouraging internal trust and fostering staff loyalty
• Workshops and Seminars including – Customer Communication (both external and internal Customers), Team Dynamics and Personnel Empowerment, The Generation of Creativity in the Workplace, Business Communication, “The Relationship Bank”, Emotional Intelligence and The Role of Communication in the Hospitality Industry
• Executive Coaching – confidential coaching for executives and team leaders to assist in their presentation techniques, team management and peer management
Experience
Trained in both the communicative arts and technical disciplines Ken has a unique skill set which has seen him actively involved in many fields of communication including:
• Coaching Executives, Customer Contact Teams and Hospitality Groups internationally
• Developing, and assisting to facilitate, Customer Service, Corporate Communication and Team Building Philosophies for major international corporations
• Transportation and Land Use Planning – Chief Strategic Transportation Planner for Sydney City, Transportation Planner and Communication Consultant (Traffic and Transport Planning Associates), Land Use and Transportation Planning Consultant (Project Planning Associates)
• Artistic Director – Murder by Design interactive corporate theatre company
• Creative Producer – Leading Light Films, IRMAF Productions, Bright Star Entertainment
• Series Producer – Drive Safe, Drive (DMP/Channel 10 Australia)
• Freelance Performer and Presenter – various
• Facilitator – Government Committees including several committees and working parties associated with the Sydney 2000 Olympics, the development of Darling Harbour and various transportation and planning committees for the Australian Federal Government, New South Wales Government and Sydney City Council, 1st, 2nd and 3rd International Road Safety Conferences (UN sponsored through SmartVision Dubai)
• Developing and administering Community Consultation Programs throughout Australia
• Facilitating regional public participation programs for government agencies
• Producing and directing television programs screened on several Australian Network
• Other Occupations – Airline Operations Controller, Tour Guide, Telephone Operator/Receptionist, Gardener, Miner, Actor, Director, Playwright
Key Existing and Recent Clients include:
• Coaching – Headsets.com (San Francisco), Wayside Technology Group (New Jersey), Red Alert (South Africa), Monti Feeds (South Africa) SmartVision (Dubai, UAE), Orchard Homes (UK), Plamex (Mexico)
• Team Building – ANZ, Commonwealth, St George, NAB, Westpac and Deustche Banks, Novatis Pharmaceuticals, Coca Cola, Super Liquor New Zealand, Unilever, KPMG, Morgan Stanley
Certifications
Ken’s current certifications include:
• Emotional Intelligence
• Workplace Creativity
• Critical Conversation
• Laughter Work
• International Coaches Federation
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